Returns & Exchanges

At Eureka Farms, we take pride in the health and quality of our plants, offering a 30-day satisfaction guarantee to ensure your home garden thrives. If your greenery arrives damaged or fails to meet your expectations, we are committed to making it right through a replacement or refund.

1

Contact Support

Email our horticultural specialists within 30 days of delivery with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photos of the plant and the packaging it arrived in so our team can assess the health and condition of the specimen.

3

Receive Authorization

Once reviewed, we will issue a Return Merchandise Authorization (RMA) or approve a direct replacement if the plant is unfit for return shipping.

4

Resolution Processing

After approval, your replacement plant will be shipped free of charge, or a full refund will be credited to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing